Customer Service Representative 2
Severn Trent Services - Austin, TX

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The Customer Service Representative 2 is primarily responsible for handling and processing incoming calls and requests from customers

Required Skills High school diploma or equivalent and 3-5 years experience in Customer Service or an equivalent combination of education and experience. - Good verbal and written communications - Good phone and customer service skills - Good attention to detail - Good follow-up skills - Proficient use of computers - Customer service/call center experience preferred Reasonable accomodations may be made to enable individuals with disabilities to perform the essential job functions. Internal candidates have 6 work days to apply to this position from date of posting.

Required Experience Responds to customer inquiries by phone or in person and receives orders. - Takes, prepares, tracks and expedites customer orders - Fills out necessary paperwork associated with each transaction - Assists in resolving customer complaints - Routes complaints of service failures to designated departments for investigation - Process and reviews status of new and existing orders requested by customers - Inputs information regarding inspections and payments - Generates reports as needed - Researches payment and deposit history as needed - Responsible for special projects as requested - Prepares and maintains correspondences with customers - Maintains customer information database by updating customer information when required - May be responsible for basic accounting responsibilities - Understands and adheres to all company health and safety procedures as they relate to essential job functions Other duties may be assigned

Severn Trent Services - 12 months ago - save job
About this company
30 reviews
Severn Trent Services is intent on providing cleaner water for consumers around the globe. The company, a subsidiary of UK-based Severn...