Customer Service Representative 3
Customer Service Equipment Finance
Wells Fargo Equipment Finance specializes in lease and loan financing. Wells Fargo offers a variety of financing solutions to customers, vendors and equipment manufacturers.
Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers. Duties may include: resolving complex inquiries and complaints from internal and external customers and upon escalation; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced representatives either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes. May also review data and report trends to management, and project work.
2+ years customer service experience.
Prior experience in processing complex transactions and performing extensive research to resolve complex customer inquiries. Excellent written, verbal and interpersonal skills to deal effectively with intradepartmental team members and external entities. Advanced PC skills including ability to troubleshoot common problems and navigate the internet/intranet.
2+ years experience in a call center environment
Experience in Outlook, Microsoft Word and Excel
High School diploma; some college preferred
3+ years leasing experience
Wells Fargo - 18 months ago
Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...