Customer Service Representative Associate
CoreLogic - Knoxville, TN

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We are CoreLogic - a leading provider of business information, analytics and outsourcing services. Together, we are a global company with proven experts in the areas where we work and are passionate about helping our clients succeed. More than one million users rely on CoreLogic to assess risk, support underwriting, investment and marketing decisions, prevent fraud, and improve business performance in their daily operations. No one else has such a vast repository of data, an advanced set of analytical models and a talented, diverse team of professionals.

We have the opportunity to drive innovation, cultivate insights and build unique solutions for our clients. We take pride in our workforce and believe in cultivating an atmosphere that supports and values our greatest asset: talent. These jobs may be found in service-related call center or non-call center environments. Employees perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies.

The type of request may depend on the business segment e.g. escrow branches will deal with escrow-related calls. BIS may receive calls related to flood, tax or foreclosure related transactions. Insurance businesses may receive policy or claims related inquiries.

Some business units may receive technical-related questions. Interface with customers typically by telephone, letter, fax or email to handle queries/problems. Uses computerized system for tracking, information gathering, and/or troubleshooting. These jobs are generic for broad applicability across the organization.

Essential Functions/Responsibilities Assist internal and external customers with requests and inquiries, resolving first and second tier customer service calls Completes and processes orders Verifies contact information Tracks orders as necessary for customers, runs various reports as requested Maintains accounting of all orders in order to comply with customer delivery expectations Records consistent problems areas Works on standard issues/problems and handles routine inquiries May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Works under direct supervision Follows guidelines and procedures Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction Coordinate with other functions/departments as requiredEducation High school diploma or equivalent required Experience Up to two years of related experience Knowledge/Skills Requires limited knowledge of the organization, products and/or services Basic MS Office skills Good verbal and written skills. Strong interpersonal skills Ability to work under pressure and remain flexible to changing schedules and demands Basic math skills Ability to apply common sense, understanding and problem solving CoreLogic offers an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. CoreLogic is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. We are fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values.

Please apply on our website for consideration.

CoreLogic - 23 months ago - save job
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CoreLogic (NYSE: CLGX) is a leading provider of consumer, financial and property information, analytics and services to business and...