Job Category: Call Center, Customer Service
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
Work as part of the Retail Pharmacy Customer Care Center team to ensure that each customer has a positive service experience with CVS/pharmacy. Deliver prepared scripting describing CVS/pharmacy services, in order to persuade customers on program enrollment. Ensure the delivery of outstanding customer service in alignment with standard operating procedures. Required Qualifications:
1 to 3 years Customer Service experience required Excellent communication skills, including a strong command of the English language and the ability to clearly articulate program details to customers over the telephone Proficient to advanced PC skills, including MS Windows-based applications, required Flexibility in work schedule is required Ability to complete all required training programs Ability to become a nationally certified Pharmacy Technician (PTCB) within 180 days of employment. Ability to become licensed in accordance with Board of Pharmacy regulations. Preferred Qualifications:
Previous call center experience preferred Education:
Verifiable High School diploma or GED is required. Business Overview:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health - 20 months ago
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CVS Health (NYSE: CVS) is a pharmacy innovation company helping people on their path to better health. Through our 7,700 retail pharmacies,...