Customer Service Representative Food Services
Beth Israel Deaconess Medical Center - Boston, MA

This job posting is no longer available on Beth Israel Deaconess Medical Center.

Department: Food Services East

Employment Status: Per Diem

Shift: Evening

Department Description:
The Food Service Department, in alignment with the overall mission of the Medical Center, is dedicated to and responsible for providing high quality food service for all inpatient related areas, as well as provides retail food service programs at Beth Israel Deaconess Medical Center.

Job Summary: Assures a high-level of patient satisfaction with regard to customer service, quality of food, accuracy of menu, timeliness of tray delivery and pick up, among other services by the department. Performs clerical and computer duties in order to provide high-quality meal service to assigned patients.

Essential Responsibilities:
Answers and processes telephone calls in a polite and courteous manner when dealing with all customers of the Call Center. Explains diet and assists patient with appropriate selections. When needed, assists patients in their rooms with completion of their menus. Encouraging selections from the menu to ensure nutritionally balanced meals.
Corrects patients' menus as needed to reflect changes in diet status. Checks 24hr report sheet to assess changes in patient status which may affect accurate delivery of the meal (i.e. new admissions, discharges, transfers, holds and diet changes). Communicates any special needs of patients or nursing to the Diet Technician or Dietician.
Delivers patients' meals directly to the patients, or other Room Service Associates on the nursing units. Prepares the patients bedside table for meal delivery. Measures/records patients' intake information, as required by physicians order or nursing standards of care. Responds to questions from patients and /or family members regarding meals and/or menu selection process.
Prepares floor stock sheets according to established par levels. Gathers, delivers and puts away floor supplies in the nursing units kitchen. Being sure to rotate stock and discard outdated perishables. Keeps nursing kitchens and kitchen equipment clean and organized fill out HACCP sheets.
Mixes tube/special feedings according to item specific directions. Portions and labels tube/special feedings/supplements accurately. Maintains the clean and sanitary condition of the formulary room and equipment. Inventories supplements and formulary supplies in the store room prepares order list as necessary.

Required Qualifications:
High School diploma or GED required. Vocational or Technical training preferred in Nutrition
1-3 years related work experience required.
Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Preferred Qualifications:
Knowledge of basic therapeutic diets and experience in hospital food service operations.

Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.
Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.

Physical Nature of the Job:
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

About this company
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Beth Israel Deaconess Medical Center (BIDMC) is a patient care, teaching and research affiliate of Harvard Medical School, and currently...