Under direct supervision, the Customer Service Representative I handles a variety of tasks and has the ability to meet established transactional deadlines within a high volume call center. The individual must work efficiently and accurately in a team based environment.
Possesses basic account management skills and learns Laird products and services capabilities.
Meets customer expectations through response to email
Handle customer correspondence via phone and email
Interacts with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery
Identifies special requirements to include product configuration, testing and shipment dates for orders. Communicates and reviews with senior representatives to determine course of action.
Coordinates with appropriate groups all special requirements to include product configuration, testing and shipment dates for orders
Work with other departments to successfully resolve customer issues in a timely fashion
Learns Laird product and services capabilities and is able to suggest some alternatives to customers
Builds and maintains client relationships
Follows departmental processes to resolve product and service problems
Basic understanding of World Class Customer Service
Ability to create a "cared for" customer atmosphere
Demonstrates sound business judgment and decision making
Excellent verbal and written communication and problem solving skills
Strong business correspondence skills
Thorough understanding of Internet technologies including browser basics.
Computer competencies including: MS Outlook, Word, and Excel
Ability to present the product and the company in a professional manner
Team player with positive attitude
College degree or 6 years equivalent in work experience
< 2 years of customer support experience, preferably in electronics or electronics manufacturing type industries.
Experience in a high performance team-based environment preferred
Multitasking capability is a must.
Experience overseeing a large inventory is required.
Laird Technologies recognizes that an individual with a disability may require an accommodation to enable them to successfully perform a job function. Should you require such an accommodation, please indicate the job function and suggested accommodation. Laird will attempt to make reasonable accommodation.