Customer Service Representative - Inbound Calls
Pearl Interactive Network, Inc. - London, KY

This job posting is no longer available on Pearl Interactive Network, Inc.. Find similar jobs: Customer Service Representative jobs - Pearl Interactive Network jobs

Responsible to answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Two – three weeks paid training provided.
  • Utilize standard technology such as a telephone and web browser.
  • Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and specific information about health insurance.
  • Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
  • Assist caller with filling out online application and submitting it electronically to plan provider for processing.
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
  • Refer calls as required to CSR 2.
  • Perform other related duties as assigned.
Site Operating Hours: 7am - 10pm, Sunday - Saturday located in London, KY

Salary: $10.52 per hour

Pearl Interactive Network, Inc. - 11 months ago - save job - block
Recommended Jobs
Customer Service Representative-Inbound Calls
Pearl Interactive Network, Inc. - London, KY
Pearl Interactive Network, Inc. - 21 days ago

Great Customer Care Jobs in London, KY
KOCG - London, KY
Go Job Search - 17 days ago

Tier 1 Advisor-Customer Service Rep - Virtual...
KOCG - London, KY
Go Job Search - 18 days ago