Customer Service Representative I
Pearl Interactive Network - London, KY

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Job Title:

Telephonic Inbound Customer Service Representative

Reports to:

Call Center Supervisor

Revision Date:

April 2013

Department:

Operations

Salary: TBA

Classification:

Full time

Job Purpose:

Responsible to answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Two – three weeks paid training provided.

Position Duties:
  • Utilize standard technology such as a telephone and web browser.
  • Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and specific information about health insurance.
  • Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
  • Assist caller with filling out online application and submitting it electronically to plan provider for processing.
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
  • Refer calls as required to CSR 2.
  • Perform other related duties as assigned.

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