Customer Service Representative I
Pearl Interactive Network - London, KY

This job posting is no longer available on Pearl Interactive Network. Find similar jobs: Customer Service Representative jobs - Pearl Interactive Network jobs

Job Title:

Telephonic Inbound Customer Service Representative

Reports to:

Call Center Supervisor

Revision Date:

April 2013



Salary: TBA


Full time

Job Purpose:

Responsible to answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Two – three weeks paid training provided.

Position Duties:
  • Utilize standard technology such as a telephone and web browser.
  • Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and specific information about health insurance.
  • Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules.
  • Assist caller with filling out online application and submitting it electronically to plan provider for processing.
  • Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
  • Refer calls as required to CSR 2.
  • Perform other related duties as assigned.

Pearl Interactive Network - 16 months ago - save job - copy to clipboard - block
Recommended Jobs
Merchandiser Retail Representative Part Time
Crossmark - 9 days ago

Teller- Part Time- Barbourville, KY
PNC Bank - Barbourville, KY
PNC Bank - 2 days ago

Teller- Part Time- Cumberland Gap- Corbin, KY
PNC Bank - Corbin, KY
PNC Bank - 1 day ago
About this company
15 reviews