Customer Service Representative I
Sunbelt Rentals - Lafayette, IN

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Sunbelt Rentals, a wholly-owned subsidiary of Ashtead Group plc, is one of the largest equipment rental companies in the U.S. Based in Fort Mill, S.C., we serve the needs of a wide variety of customers – from commercial, residential, municipal and specialized service industries to weekend do-it-yourselfers. With a large network of locations in 34 states and the District of Columbia, we deliver the equipment you need and provide a superior level of customer service.

At Sunbelt Rentals we aspire to be the best player in the industry, not the biggest.


Position Objective:

The prime function of the Customer Service Representative (CSR) is to maximize each customer order in terms of volume of product and price; to ensure the equipment is delivered on time and that the customer is not only satisfied; but impressed with the services and receives an invoice that they are willing and able to pay.

Position Responsibilities:

Processing customer orders which includes; but is not limited to:
  • Negotiating the original order; maximizing rate and volume.
  • Obtaining full details of customer; checking customer account or obtaining credit application for new customer.
  • Finalizing details about when, where and what equipment is required.
  • Checking availability of equipment with shop.
  • Recording details of call in phone log.
  • Processing cash rentals (complete identity checks, obtain prepayment and deposit if required, check to see if additional equipment is on rent to customer).
  • Organizing transportation, i.e... Coordinating deliveries and collections, optimizing the use of transport.
  • Accurate input of rental contracts and Administration of rental contracts.
  • On and off rental dates.
  • Rates and all ancillary charges.
  • Amendments.
  • Suspensions (ensuring prompt collection of equipment).
  • Terminations (ensuring all ancillary charges are made).
  • Filing of contracts and related paperwork.
  • Checking invoices and credit memos against contract files.
  • Conducting telesales and forwarding sales leads and incoming inquiries to Salesman.
  • Acting as a liaison for marketing in respect to product promotions and frequent renter programs.
  • Maintaining lost rent logs.
  • Perform other duties assigned as assigned by the manager.


Education and Requirements:
  • High School diploma or GED
  • Valid driver’s license
Years Experience:
  • 2-3 years of Rental Industry experience

About this company
102 reviews
Sunbelt Rentals shines in the equipment rental business. A huge rental equipment company in the US, Sunbelt specializes in the rental and...