The customer Service Representative (CSR) functions within the Corporate Call Center to serve as the customer's reference point for all questions and needs concerning the policyholder's insurance contract.The products include Life Claims, Cancer Policy, LTD, STD, Cafeteria Plan's and other ancillary products.
Provides exceptional service in a Customer Service environment to internal and external customers for all areas within and outside the company. Offers alternative solutions, where appropriate, with the objective of customer satisfaction. Navigates through multiple administration systems to provide detailed information regarding customer inquiries and concerns. Communicates with customers in a professional manner via telephone, email, and written documents in response to inquiries and to handle and resolve complaints.
General working knowledge of company products and services. Intermediate MS Office Word and Excel skills. Communication skills, particularly professional telephone skills. Multi-tasking skills. Excellent customer service skills. Ability to maintain attention to detail and work within time constraints. Ability to work with confidential information. Typing 35 wpm.
- High School Diploma or Equivalent
- 1+ years customer service experience; insurance industry experience
- Secondary Training in Insurance Field; LOMA 280/290 certification
- Experience in insurance customer service. Insurance knowledge in work-site products including but not limited to Cancer, Heartstroke, Wellness, etc.
2+ years working experience in a call center position which deals directly with the public.