Customer Service Representative II
Duncan Aviation - Battle Creek, MI

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As a Customer Service Representative at Duncan Aviation you will have an opportunity to utilize your superior customer service skills as company liaison to respond to inquiries and carry out requests from customers, vendors, employees and the general public. The Customer Service Representative:
  • Greets employees, customers, vendors, visitors, and the general public and serves as company liaison in promoting a professional and positive company image per Duncan Aviation customer service standards. Initiates dialogue with our guests to understand and exceed their needs, i.e., creating itineraries and arranging customer travel accommodations such as hotel, rental car, catering, restaurants, etc. Promotes FBO services and fuel supplier programs. Develops and maintains relationships with contacts at local hotels, rental car companies, catering providers, etc.
  • Prepares invoices and bills or receives payment for various company services, i.e., fuel/oil sales, hangar rentals, minor maintenance work and parts, etc. Sorts, checks, and verifies all invoices, created on respective shift, to ensure accuracy of invoices. Coordinates with line service personnel to ensuring accuracy of fuel inventory and sales. Provides administrative support for Company, as requested, i.e. sorting and organizing filing materials, collating and inserting materials for bulk mailings, relaying Company announcements, creating spreadsheets, updating Customer Database , etc.
  • Assists accounting personnel by accurately balancing cash drawer at the beginning and end of each shift and notifying supervisor of any discrepancies, dispersing cash and credit cards, handling expense reports, etc.
  • Provides company switchboard and administrative support and responds and/or directs radio, UNICOM, etc. to appropriate company personnel via routing calls, the Company‚Äôs paging system, radios, monitoring flight-tracking system and announcing arriving customers, etc. Provides transportation for customers, as necessary.
  • Monitors the company security systems including receiving security-related paperwork and creating security access rights, responding to security/fire alarms and troubles, monitor vehicles and personnel entering through secured gates and doors, issuing keys, etc.


  • Qualifications:
    Education and Experience:
    • High School degree or equivalent required.
    • Minimum one year customer service experience including direct customer contact and multi-line phone experience required.

    Duncan Aviation - 16 months ago - save job - block
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    About this company
    16 reviews
    Business aircraft run on Duncan Aviation services, plain and simple. Founded in 1956 as a distributorship for Beechcraft airplanes, Duncan...