Customer Service Representative II
IGT - Las Vegas, NV

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RESPONSIBILITIES

Perform parts orders processing for the Service spare parts support world wide. Responsible for assigned aspects of processing parts orders from the receipt of orders to shipment. Communicate with customers throughout the world to support any of their inquiries on service parts, and/or machine conversion requests for any IGT supported product lines. Support quoting and processing customer parts orders for assigned regions independently and assist with other regions with some guidance. Participate in the analysis of parts needed for game conversion orders and support or participate in researching machine types and parts destination to determine appropriate jurisdiction and compliance regulations. Enter parts orders into SAP and support the configuration of orders when required. Expedite order holds due to finance, compliance or licensing reasons to complete order. Determine priority of orders to be processed. Verify purchase values for SOX compliance. Domestic and international shipments calculate freight and discount amounts. Handle all assigned tasks for machine conversions, replacement parts and to prepare quotes for any customer. May be required to travel.

QUALIFICATIONS

Associate’s degree required or equivalent work experience. 2 to 4 years of experience in sales order administration in a regulated environment. Must have basic knowledge of the regulatory requirements of parts sales and logistics. Acquire basic knowledge of the gaming industry and have basic level of proficiency with one or more relevant ERP tools. Must have knowledge of/skills in the content areas of communication with customers, Microsoft Office, ERP and related databases, machine configurations, compliance regulations and shipping procedures. Must be at least 21 years of age and able to obtain a gaming card and must work overtime when needed. For long periods of time, you must be able to sit, handle phone work and walking to various parts of the facility.

Posting Code: ~m~

About this company
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International Game Technology (IGT) has hit the jackpot in the casino gaming business. The company is the world's largest gaming...