Customer Service Representative II
Sunbelt Rentals - Durham, NC

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Sunbelt Rentals, a wholly-owned subsidiary of Ashtead Group plc, is one of the largest equipment rental companies in the U.S. Based in Fort Mill, S.C., we serve the needs of a wide variety of customers – from commercial, residential, municipal and specialized service industries to weekend do-it-yourselfers. With a large network of locations in 34 states and the District of Columbia, we deliver the equipment you need and provide a superior level of customer service.

At Sunbelt Rentals we aspire to be the best player in the industry, not the biggest.

BASIC PURPOSE This position is responsible for the professional and efficient servicing of all walk-in and telephone customers in the rental and sale of construction/industrial equipment and store items. This position is considered the Company’s front line contact with the customer. Persons occupying this position must display a courteous, helpful and professional attitude at all times.

  • Qualify customer needs. Using the computer system, selects equipment/merchandise from inventory and secures for rental/purchase.
  • Provide alternative equipment suggestions to customers based upon information obtained.
  • Enter customer orders into the computerized rental system.
  • For equipment that is unavailable at the store location, perform research to determine when the equipment will become available.
  • Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
  • Provide adequate notice to Dispatch and Service Departments for upcoming equipment requirements.
  • Load and unload equipment.
  • Deliver and pick up equipment.
  • Perform basic maintenance to equipment.
  • Review daily management reports.
  • Performs prospecting calls.
  • Stock and maintain store showroom merchandise.
  • Follow Standard Operating Procedures.
  • Other duties as assigned by manager.

  • High school diploma or G.E.D.
  • At lease one year equipment rental or related industry experience.
  • Able to read instructions, numbers legibly in English
  • Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time

Sunbelt Rentals - 17 months ago - save job - block
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About this company
64 reviews
Sunbelt Rentals shines in the equipment rental business. A huge rental equipment company in the US, Sunbelt specializes in the rental and...