Customer Service Representative II
Sunbelt Rentals - Durham, NC

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Sunbelt Rentals, a wholly-owned subsidiary of Ashtead Group plc, is one of the largest equipment rental companies in the U.S. Based in Fort Mill, S.C., we serve the needs of a wide variety of customers – from commercial, residential, municipal and specialized service industries to weekend do-it-yourselfers. With a large network of locations in 34 states and the District of Columbia, we deliver the equipment you need and provide a superior level of customer service.

At Sunbelt Rentals we aspire to be the best player in the industry, not the biggest.

Responsibilities:
BASIC PURPOSE This position is responsible for the professional and efficient servicing of all walk-in and telephone customers in the rental and sale of construction/industrial equipment and store items. This position is considered the Company’s front line contact with the customer. Persons occupying this position must display a courteous, helpful and professional attitude at all times.

DUTIES AND RESPONSIBILITIES
  • Qualify customer needs. Using the computer system, selects equipment/merchandise from inventory and secures for rental/purchase.
  • Provide alternative equipment suggestions to customers based upon information obtained.
  • Enter customer orders into the computerized rental system.
  • For equipment that is unavailable at the store location, perform research to determine when the equipment will become available.
  • Handle customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
  • Provide adequate notice to Dispatch and Service Departments for upcoming equipment requirements.
  • Load and unload equipment.
  • Deliver and pick up equipment.
  • Perform basic maintenance to equipment.
  • Review daily management reports.
  • Performs prospecting calls.
  • Stock and maintain store showroom merchandise.
  • Follow Standard Operating Procedures.
  • Other duties as assigned by manager.

Qualifications:
EDUCATION
  • High school diploma or G.E.D.
EXPERIENCE/REQUIREMENTS
  • At lease one year equipment rental or related industry experience.
  • Able to read instructions, numbers legibly in English
  • Lift, bend, stoop, squat, reach, crouch and kneel. Sit or stand for long periods of time

Sunbelt Rentals - 17 months ago - save job - block
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About this company
64 reviews
Sunbelt Rentals shines in the equipment rental business. A huge rental equipment company in the US, Sunbelt specializes in the rental and...