Customer Service Representative III
Chesapeake Utilities Corporation - DeBary, FL

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Career Opportunity
To: External Candidates
From: Human Resources
Date: 3/5/2013
Re: Career Opportunity for Customer Service Representative III

Florida Public Utilities Company is an Equal Opportunity Employer.

CSR I Full-Time

Location Debary, Florida

Job Responsibilities… This position reports to the Customer Service Supervisor. Responsibilities include establish a working relationship with our customers by communicating via mail, telephone, or personally with a customer or Company employee, by performing the following duties which include, but are not limited to, the following:

• Handling customer inquiries from walk-in customers, and phone-in customers, and email requests from customers, with a professional and friendly attitude
• Handling customer correspondence and inquiries involving high bills, turn-ons/offs, deposits and service requests
• Handling irate customers effectively
• Handling emergency leak calls and maintain an accurate record of these calls
• Updating service requests
• Processing commercial and residential sales orders
• Cashiering, collection and bookkeeping duties as assigned
• Requesting deposit refunds on active accounts
• Processing daily mail payments
• Sorting and processing return mail daily
• Filing job orders, CGI orders and Cashier batch tickets
• Price and batch job work orders
• Researching and charging back return checks
• Reconciling petty cash weekly
• Mandatory typing which includes detailed documentation after every transaction


• High school diploma for equivalent
• Excellent written and oral communication skills
• Strong interpersonal and organizational skills
• Ability to effectively present information in one-on-one and small group situations to customers, clients, vendors and other employees of the organization
• Detail oriented
• Bilingual a plus

Close Date March 13, 2013

If you would like to apply for this position, please submit an on line application at or send a resume to

The above information on this position description indicates the general nature and level of work performed by the employee within the classification. It is not designed to contain a complete inventory of all duties, responsibilities, and qualification required of an employee assigned to this position.

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