Customer Service Representative III
Graybar Electric - Collinsville, IL

This job posting is no longer available on Graybar Electric. Find similar jobs: Customer Service Representative jobs - Graybar Electric jobs

Graybar is looking for talented,

enthusiastic

people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.

Purpose

Serve as key contact and liaison for customers to ensure total customer satisfaction.

Responsibilities

See that every customer experience meets quality standards as defined by the customer.

Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.

Coordinate the prompt handling of all customer service requests, including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit, and claims.

Ensure timely responses to customers.

Handle all written correspondence received from customers and reply back in a timely manner.

Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.

Participate in corrective branch action to resolve deficiencies.

Take an active role in selling Graybar goods and services on all inbound calls.

Provide support on product selection and application.

Participate in Continuous Improvement Teams in an effort to limit rework and improve services.

Requirements

Minimum Job Requirements

No experience required

High school diploma or GED required

Preferred Job Requirements

Two-year degree preferred

Knowledge, Skills, and Abilities

Knowledge

Knowledge of branch inventory products and the Company's services

Skills

Strong communication skills.

Abilities

Ability to handle a variety of customer situations with enthusiasm and tact.

Ability to work with all levels of employees and management, both internally and externally.

Working Conditions

Traditional office environment.

Primary Location

:

United States-Illinois-Collinsville

Graybar Electric - 17 months ago - save job - block
Recommended Jobs
Call Center Representative
Praxair - Cahokia, IL
Praxair - 4 days ago

Accounting Services Representative
St. Louis County, MO - St. Louis, MO
St. Louis County, MO - 4 days ago

Customer Service Representative
OHL - Edwardsville, IL
OHL - 14 hours ago
About this company
90 reviews
There's no gray area when it comes to Graybar Electric: it's one of the largest distributors of electrical products in the US. The...