Customer Service Representative III
Graybar Electric - Oklahoma City, OK

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Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.


Serve as key contact and liaison for customers to ensure total customer satisfaction.
                                      • See that every customer experience meets quality standards as defined by the customer.
                                      • Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.
                                      • Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims.
                                      • Ensure timely responses to customers.
                                      • Handle all written correspondence received from customers, and reply in a timely manner.
                                      • Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.
                                      • Participate in corrective branch action to resolve deficiencies.
                                      • Take an active role in selling Graybar goods and services on all inbound calls.
                                      • Provide support on product selection and application.
                                      • Participate in Continuous Improvement Teams in an effort to limit rework and improve services.
                                      • Other duties as assigned.

                                      Minimum Job Requirements

                                      No experience required

                                      High school diploma or GED required

                                      Preferred Job Requirements

                                      Some retail or counter sales experience preferred
                                      Two-year degree preferred

                                      Knowledge, Skills, and Abilities

                                      • Knowledge of branch inventory products and the Company's services
                                      • Strong communication skills
                                      • Ability to handle a variety of customer situations with enthusiasm and tact
                                      • Ability to work with all levels of employees and management, both internally and externally
                                      Working Conditions

                                      Traditional office environment.

                                      Primary Location : United States-Oklahoma-Oklahoma City

                                      About this company
                                      126 reviews
                                      As a leading distributor of electrical, communications and data networking products, Graybar helps contractors and building owners save time...