Customer Service Representative III
Graybar Electric - Oklahoma City, OK

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Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth.

Purpose

Serve as key contact and liaison for customers to ensure total customer satisfaction.
                                      Responsibilities
                                      • See that every customer experience meets quality standards as defined by the customer.
                                      • Handle all incoming and outgoing customer telephone calls in a courteous and professional manner.
                                      • Coordinate the prompt handling of all customer service requests, including but not limited to order entry, pricing, expediting, billing, order maintenance, credit, and claims.
                                      • Ensure timely responses to customers.
                                      • Handle all written correspondence received from customers, and reply in a timely manner.
                                      • Represent the customer in the resolution of all disputes and claims and in all dealings with Graybar suppliers.
                                      • Participate in corrective branch action to resolve deficiencies.
                                      • Take an active role in selling Graybar goods and services on all inbound calls.
                                      • Provide support on product selection and application.
                                      • Participate in Continuous Improvement Teams in an effort to limit rework and improve services.
                                      • Other duties as assigned.
                                      Requirements

                                      Minimum Job Requirements

                                      No experience required

                                      High school diploma or GED required

                                      Preferred Job Requirements

                                      Some retail or counter sales experience preferred
                                      Two-year degree preferred

                                      Knowledge, Skills, and Abilities

                                      Knowledge
                                      • Knowledge of branch inventory products and the Company's services
                                      Skills
                                      • Strong communication skills
                                      Abilities
                                      • Ability to handle a variety of customer situations with enthusiasm and tact
                                      • Ability to work with all levels of employees and management, both internally and externally
                                      Working Conditions

                                      Traditional office environment.

                                      Primary Location : United States-Oklahoma-Oklahoma City

                                      Graybar Electric - 17 months ago - save job - block
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                                      About this company
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                                      There's no gray area when it comes to Graybar Electric: it's one of the largest distributors of electrical products in the US. The...