Customer Service Representative January 2013
Jefferson County Clerk's Office (JCCO) - Louisville, KY

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V.I.P. Customer Service
When you enter our branches, you can feel it. You know it’s there. You just can’t put your finger on it, but you’re welcomed, appreciated, and treated with professionalism and respect.
VIP Customer Service is our mission, and we are looking for the right people to join our ranks. If you are committed to providing outstanding service for the customer and being there for your fellow employee, consider the JCCO.

The Customer Service Representative is stationed in one of several Motor Vehicle locations. These include Westport Road, Middletown, J-Town, Outer Loop, Dixie Highway, West Broadway, or Downtown. The incumbent provides quality customer service, helping the public process various types of motor vehicle transactions. The Customer Service Representative will also process marriage license and handicap placard applications. The incumbent processes clerical work of routine difficulty.


Assist customers in processing various transactions

Reviews and verifies documents for accuracy and completeness

Operates a computer to retrieve and record data

Handles customer inquiries (in person and over the phone)

Prepares forms

Collects payments made by cash, check or credit card

Balances cash drawer and makes bank deposits

Inventories and orders supplies

Required to work the late afternoon shift

Answers the phone and directs calls accordingly

Receives and processes mail

Corresponds with other agencies and organizations

Performs other duties as assigned by the manager


1. Kentucky resident
2. Able to be bonded
3. Effective written and verbal communications skills
4. Able to operate office equipment including computer (PC & AS400), printer, fax
machine, copier, scanner and multi-line phone
5. Able to learn the laws, regulations, policies and procedures necessary to process
motor vehicle transactions
6. Ability to record and transfer data accurately in a timely manner
7. Ability to process monetary transactions accurately
8. High school education or equivalent
9. Six months experience in customer service/data entry/processing monetary transactions
within 3 years of his/her application date


The work is customer service in nature with clerical and data entry responsibilities. It requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting and reaching, with the ability to lift, carry, push or pull weights up to 25 pounds.
Education Requirements

  • High School Diploma/GED