Customer Service Representative
A. LAVA & SON CO. - Chicago, IL

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Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.
Must be bilingual (spanish/engish)

Prefer experiance using MAS 90 computer software

Duties:
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Skills/Qualifications:
Bilingual, Customer Service, experiance with MAS 90, office experiance in busy manufacturing facility, Problem Solving, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Monster - 21 months ago - save job