Customer Service Representative
A. LAVA & SON CO. - Chicago, IL

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Job Purpose:
Serves customers by providing product and service information; resolving product and service problems.
Must be bilingual (spanish/engish)

Prefer experiance using MAS 90 computer software

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Bilingual, Customer Service, experiance with MAS 90, office experiance in busy manufacturing facility, Problem Solving, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking