Customer Service Representative
AAA Auto Club Enterprises - Burbank, CA

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The Automobile Club of Southern California has immediate entry-level customer service positions available in its Emergency Road Service ("ERS") Call Center. This is perfect for people looking to establish a long-term career with a long-standing, stable, and financially strong company. The Automobile Club of Southern California has been in business for over 100 years because of its dedication to its members and its commitment to making sound financial decisions.

Available Positions (40 hours per week):
Swing shift between the hours of 3pm - 3:45am

  • Paid 6 week training is mandatory (without missing any time or days), Monday through Friday from 2:00PM to 11:00PM
Our Roadside Assistance Specialists use automated systems and computers to deliver world-class customer service to Auto Club members and contacts.

Responsibilities include:
Recognize and diffuse escalated member situations in a patient, professional and courteous manner

Provide effective and timely resolution of a range of member inquiries, placing appropriate levels of urgency on each contact

Actively listen, build rapport and display empathy

Build customer satisfaction and loyalty

Display a consistently positive, professional and cooperative tone with members, contacts and coworkers

Thrive in a fast-paced, rapidly changing, high volume work environment

Provide punctual, regular and consistent attendance

Remain flexible to work holidays and weekends in order to meet the constantly evolving customer service needs of our members

Understand that their schedules change (including start times) periodically because of the business needs of a 24 hour, 7 day a week call center

Receive competitive compensation and a variety of company benefits (depending on position)

Qualifications

High School Diploma, GED or equivalent (minimum 1 year customer service experience that includes the following: using a computer, reading, writing using basic grammar skills, and basic math skills)

1 year demonstrated customer service work experience

Call Center experience preferred, but not mandatory)

Ability to analyze/resolve problems and adapt to change

Superb telephone etiquette

Solid vocabulary, math, and multi-tasking skills

Fluency in English, including stellar verbal and written communication skills

Basic computer skills with a minimum 30 wpm keyboarding level

Ability to attend a 6 week mandatory paid training (without missing any time or days)

Flexibility to work weekends, holidays, and other varied shifts as assigned

Job

:

Customer Service/Call Centers

Primary Location

:

California-Burbank (CA)

Schedule

:

Full-time

AAA Auto Club Enterprises - 23 months ago - save job
About this company
Joining AAA means a level of career opportunity that reaches far beyond what you might think. Our broad range of products and services...