Customer Service Representative
Aaron's, Inc. - Goldsboro, NC

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Customer Service Representative - CH100OL

Description Aaron’s has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.

As a potential Aaron’s Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

Aaron’s provides a fun and positive environment for our associates and a place where building relationships with our customers is key! As a Customer Service Representative,
you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Additionally, our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm, friendly environment for our customers. Strong organizational and administrative skills are also critical as this position is responsible for maintaining customer files and processing customer transactions. At Aaron’s the difference is personal. Connect with us today and see what we have to offer!

Job Duties

Customer Care and Service
- Assist customers on the showroom floor

- Accept and process current customer payments

- Input customer information into the store computer for new lease agreements

- Update customer information and account status in the store’s computer system

- File and maintain customer folders and records

- Manage cash transactions with customers

Administrative Assistance
- Answer incoming telephone calls

- Maintain regular mailing campaign

- Process Order Forms and references

- Maintain the appearance and organization of the customer transaction counter

Additional Duties
- Assist in the maintenance of the showroom through cleaning, organizing, and merchandising

Position Requirements
Excellent interpersonal skills are required for daily customer contact

Strong sales skills‐showroom and telephone

Maintain professional appearance
Computer operations ability

Good communication skills
Excellent telephone etiquette

High energy level
Able to move merchandise up to 50 lbs

Other tasks as assigned by management

As a Customer Service Representative at Aaron’s, you will have access to a comprehensive benefits package that includes:
· Paid time off including vacation days, sick days and holidays
· Flexible work weeks, Sundays always off!
· Ongoing training and development
· Medical, dental & vision insurance
· 401(k) plan
· Life insurance
· Disability benefits
· Employee Purchase Discounts
All Customer Service Representatives complete a drug screen and criminal background investigation. Job performance reference check are also required.
Aaron’s is an Equal Opportunity Employer
Job Customer Service
Primary Location US-NC-Goldsboro-CH125 - Kinston

Schedule Full-time

Aaron's, Inc. - 16 months ago - save job - block
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About this company
711 reviews
Aaron's is the leader in lease ownership and specialty retailing of all furniture, consumer electronics, appliances, computers and much...