Customer Service Representative
Accenture - Seattle, WA

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Organization: Business Process Outsourcing Location: Seattle, WA People within the Business Process Outsourcing (BPO) organization are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Typically, people in BPO are based permanently at a client location. BPO helps clients develop and deliver business process innovations with cutting-edge outsourcing services. These services transform enterprises and deliver high performance at lower costs. We offer a full array of business process outsourcing services founded on operational excellence and cost effectiveness. Our BPO resources can expect to: Incorporate skills which support Account Order initiatives Receive ongoing training to build and extend professional, technical and management skills in all areas Enjoy our comprehensive and generous benefits package The Customer Service Representative will be responsible for the following: Troubleshooting Order/Order Management/process/program/Systems issues Provide insight into process gaps (not necessarily solve them, but call them out) Provide a high level of customer service to a critical partner base Manual order Entry, Edit, Release Customer service desk support Qualifications Basic Qualifications: BA/BS degree in Business or Engineering or 4 additional years relevant work experience Minimum 1 year corporate operations account management or equivalent customer relationship management experience Minimum 1 years with Microsoft Excel Minimum 2 years of Supply Chain/Logistics /Operations experience Preferred Qualifications: Previous work experience with supplier/vendor management Exceptional Excel skills managing large amounts of data Customer Service skills Professional Skill Requirements: Deals well with ambiguity Self-motivated/self-starter Results & detail oriented Strong cross-functional collaboration skills Strong communication/organizational skills Analytical acumen Can balance strategic concepts/goals with tactical tasks Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture is an Equal Opportunity Employer.
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For Accenture, the accent is on helping businesses improve their performance. The world's largest consulting firm, Accenture offers a...