Organization: Business Process Outsourcing
Location: Seattle, WA
People within the
Business Process Outsourcing (BPO)
organization are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Typically, people in BPO are based permanently at a client location. BPO helps clients develop and deliver business process innovations with cutting-edge outsourcing services. These services transform enterprises and deliver high performance at lower costs. We offer a full array of business process outsourcing services founded on operational excellence and cost effectiveness.
Our BPO resources can expect to:
Incorporate skills which support Account Order initiatives
Receive ongoing training to build and extend professional, technical and management skills in all areas
Enjoy our comprehensive and generous benefits package
Customer Service Representative
will be responsible for the following:
Troubleshooting Order/Order Management/process/program/Systems issues
Provide insight into process gaps (not necessarily solve them, but call them out)
Provide a high level of customer service to a critical partner base
Manual order Entry, Edit, Release
Customer service desk support
BA/BS degree in Business or Engineering or 4 additional years relevant work experience
Minimum 1 year corporate operations account management or equivalent customer relationship management experience
Minimum 1 years with Microsoft Excel
Minimum 2 years of Supply Chain/Logistics /Operations experience
Previous work experience with supplier/vendor management
Exceptional Excel skills managing large amounts of data
Customer Service skills
Professional Skill Requirements:
Deals well with ambiguity
Results & detail oriented
Strong cross-functional collaboration skills
Strong communication/organizational skills
Can balance strategic concepts/goals with tactical tasks
Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer
for a visa.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an Equal Opportunity Employer.
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