Brief Job Description:|
The Customer Service Representative is the primary interface between customer and the client in all matters related to inquiries, orders, product availability, warehousing, shipment status, invoicing, commercial documents and all other customer service related items for the sale of paint, paint related products and paint support systems. This must be accomplished in a way that shows the highest regard for safety and a respectful work environment. Close interaction with Warehouse Supervisors, District Sales Manager, Field sales reps, and other Business personnel is important to insure uninterrupted shipments of material and ultimately, customer satisfaction.
Must be a self-starter, demonstrate initiative and the ability to follow through with attention to detail. Customer Service Coordinator is held accountable for performance in areas of productivity, quality, phone skills, and the customer perception of service.
Customer Service Coordinator is required to work flexible work hours. Customer Service hours of operation are 7:30 am to 6:00 PM
Candidate must be customer focused and possess very strong interpersonal skills to deal with internal and external customer demands. Strong computer skills, basic math, accurate typing and keyboard skills a necessity. Must possess ability to listen as well as communicate information in a clear, courteous, concise, logical manner. Good decision making, problem solving and analytical ability skills are needed. Must have initiative and ability to follow through with attention to detail; organizational skills a must. Must be able to work independently with minimal supervision. Must possess time management skills with the
ability to set priorities and maintain project goals. Must possess team working skills to work well in a group environment in ways that their work together is efficient and productive.
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