Customer Service Representative
Aditya Birla Group 3.875 reviews - Henrico County, VA

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Now Hiring Customer Service Representatives

What’s in it for YOU ?

· High Growth and internal advancement opportunities

· Full Time Hours with Paid Vacation

· Competitive Pay and Benefit Package

· Performance Incentives

· Fun, Casual Work Environment and much, much, more!

Specific Requirements:
· The Customer Service Representative will address key areas of customer concern with regard to handle questions of eligibility, selling agreements, and explaining self-help resources to customers with products that are not eligible for phone support.
  • Provide customer relations support via inbound calls
  • First line resolution while expressing empathy for customers
  • Ensure to provide customer goodwill assistance to ensure satisfaction, if needed.
  • Effectively communicate customers to resolve customer issues in a timely and effective matter
  • Use and navigate multiple systems to track, document and research case.
  • Offer additional products and services when appropriate
  • Explain eligibility status and gain agreement about the reason for the call
  • Determine if the customer is calling about a technical or nontechnical issue
  • Determine if a support exception is appropriate
  • Briefly outline the available support options
  • Offer APP, ASL, and self-help resources
  • Handling objections
Essential Qualifications :
  • Education/Knowledge: High School education or GED Equivalent; excellent computer skills and experience in a Windows environment
  • Experience / Skill: 1-2 years customer service experience required. Excellent verbal communication and listening skills required.

About this company
3.875 reviews