Baltimore's Top Work Places: Agora #3- Customer Service Team (Baltimore, Maryland)
Agora Financial, one of the nation's largest independent publishers of investment research, is seeking bright, energetic, highly reliable candidates to fill an important spot within our customer service team. We are located in historic downtown Mount Vernon and offer a fun, laid-back work environment with unlimited potential to "find your niche."
To learn a little more about us- check out this article to see why Agora Financial was voted #3 in Baltimore's Top Workplaces for 2012: http://www.baltimoresun.com/business/jobs/topworkplaces2012/bs-tw-large-workplaces-pictures-20121121-003,0,7476128.photo
We are not the average call center, so we are not looking for the average customer service representative! This opportunity is a full time, entry-level position that will offer you more experience and opportunity than the average call center. The right candidate's main responsibilities will focus on developing and maintaining positive relationships between Agora Financial and our subscribers. This will include communicating via phone, e-mail, and fax. The ideal candidate will possess exceptional interpersonal and communication skills; and will be able to think out of the box to provide our customers with unique solutions. Successful candidates will also have excellent time-management skills and the ability to multitask. Relationship building and sales experience is essential for this position.
As this position also requires independent research, candidates must have excellent reading and writing skills. The ideal candidate must have an interest in learning about stock market investing, the basics of options trading, and current trends that affect our customers' finances. This is a perfect position for college graduates looking for a job with growth potential. At Agora Financial, one to two years of hard work will give you the experience, education, and resources that will assist you in finding your ultimate career path.
If you think you are the person for this job, please don't hesitate to send us your resume. Even more important than your resume, send us a cover letter to test out your salesmanship and sell us you! Your cover letter should also include why you are the right fit for our team. Please be sure to include your salary requirements and 3 professional references as well.
Our Agora Financial Customer Service Mission Statement:
As a customer service team, we strive to effectively address the needs of our customers through respectful and open communication. We aim to empower our customers to take control of their financial endeavors and to help them realize their investment goals. Through these efforts, we build upon and share Agora Financial's innovative ideals.
-We will do this by answering every e-mail, phone call, and any other form of communication with a smile.
-We will use resourcefulness, creativity, and problem-solving, to help customers get the most out of our services.
-We will provide customers with up-to-date and honest information.
-We will work with Agora Inc. and all our divisions to ensure our customers get the investment research they desire, while simultaneously maintaining our own identity and focus.
To apply, please submit your cover letter and resume.
Agora, Inc. - 19 months ago
Agora also maintains a partnership with Pickering & Chatto, one of Britain's oldest academic book publishers.