Customer Service Representative
Alliance Office Solutions - Streetsboro, OH

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Alliance has the following job opportunity available:

Job Title: Customer Service Representative

Job Purpose:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Duties:
  • Confer with customers by telephone or in person to provide information about products or orders, take or enter orders, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Management of customer accounts including inventory levels.

Skills/Qualifications:

High school diploma or GED

Advanced understanding of Microsoft Excel and Microsoft Word.
2+ years customer service experience

Must have customer service experience within a manufacturing/distribution business to business company.