Customer Service Representative
American Bank of Texas - Bonham, TX

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The successful customer service representative performs the following duties:
  • Greets customers as they arrive
  • Interviews customers to obtain information regarding needs
  • Explains available financial services such as checking and savings accounts, Certificates of Deposit (CDs), and Individual Retirement Accounts (IRAs)
  • Opens new accounts
  • Cross-sells bank products and services
  • Follows proper procedures to verify identity and prevent fraudulent transactions
  • Assists with additional services such as online banking, debit cards, and check orders
  • Answers customer questions and investigates any account discrepancies
  • Acts as liason between customer service and other bank departments
  • Maintains current knowledge of the features and benefits of banking products and services
  • Provides a high level of service to both lobby and telephone customers
  • Complies with all banking rules and regulations
  • Performs other duties as needed

American Bank of Texas - 18 months ago - save job
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