Customer Service Representative
Avflight - Flint, MI

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DUTIES

  • Welcoming and communicating directly with customers visiting the facility
  • Provide superior customer service to crew members and passengers
  • Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
  • Resolve customer requests, questions and complaints regarding Avflight's services or products
  • Communicate aircraft arrivals to line service and complete pre-arrival information from customers
  • Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
  • Ability to work a flexible schedule and work overtime as required
QUALIFICATIONS

  • High school diploma or GED
  • Must have experience answering multi-line phone system, email, filing, faxing and computer skills including Microsoft products
  • Must have extensive customer service experience
  • Prefer 2nd shift availability from 1330 to 2200
  • Availability during weekdays and weekend
  • Experience in aviation is preferred
  • Must be highly motivated, self-starter, requiring minimal supervision
  • Must have the ability to multitask; excellent communication and organizational skills.
EEO/AA

  • Welcoming and communicating directly with customers visiting the facility
  • Provide superior customer service to crew members and passengers
  • Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
  • Resolve customer requests, questions and complaints regarding Avflight's services or products
  • Communicate aircraft arrivals to line service and complete pre-arrival information from customers
  • Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
  • Ability to work a flexible schedule and work overtime as required

Avflight - 16 months ago - save job - block
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About this company
4 reviews
Avflight is an established network of full-service fixed based operators with convenient locations in Saginaw (MBS), Lansing (LAN), Flint...