Customer Service Representative
Avflight 7 reviews - Middletown, PA

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DUTIES

Duties: *Welcoming and communicating directly with customers visiting the facility
  • Provide superior customer service to crew members and passengers
  • Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
  • Resolve customer requests, questions and complaints regarding Avflight's services or products
  • Communicate aircraft arrivals to line service and complete pre-arrival information from customers
  • Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
  • Ability to work a flexible schedule and work overtime if needed
QUALIFICATIONS

Qualifications: * High school diploma or GED
  • Must have experience answering multi-line phone system, email, filing, faxing and computer skills including Microsoft products
  • Must have extensive customer service experience
  • Must be available for flexible shifts including weekends & holidays
  • Experience in aviation is preferred
  • Must be highly motivated, self-starter, requiring minimal supervision
  • Must have the ability to multitask; excellent communication and organizational skills.
EEO/AA
Duties: *Welcoming and communicating directly with customers visiting the facility
  • Provide superior customer service to crew members and passengers
  • Assist customers with requested services such as fuel, hangar space, catering, hotel accommodations, ground transportation, etc.
  • Resolve customer requests, questions and complaints regarding Avflight's services or products
  • Communicate aircraft arrivals to line service and complete pre-arrival information from customers
  • Process sales transactions, close out and balance daily inventory, fuel tickets and meter sheets
  • Ability to work a flexible schedule and work overtime if needed

About this company
7 reviews
Avflight is an established network of full-service fixed based operators with convenient locations in Saginaw (MBS), Lansing (LAN), Flint...