Customer Service Representative
Brady Corporation - Buffalo, NY

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Customer Service Representative (
Job Number: P2039404122013 )

Position Title: Customer Service Representative

Position Location: Buffalo, NY

Position Summary:

Provides prompt and efficient service in a busy Call Center environment. Responsible for administering all customer service activities for customer, end users, distributors and sales people. Communicates in both verbal and written format. Must be an enthusiastic team player and have excellent interpersonal skills. Serve as customer contact by telephone, mail, fax or e-mail. Understands internal procedures and personnel contacts for processing complete and accurate paperwork. Efficiently service distributor and customer needs required for orders and quotes, in accordance with prescribed procedures. May assist in orienting and training new employees. Work assignments are non-routine and broad in nature. Reconciles order-related problems. Maintains a working knowledge and sufficient technical knowledge for all products of the division and major product lines for other divisions to properly advise customers. Other related duties as assigned in support of the business needs.


High School Diploma or equivalent. Must have working knowledge of order entry software to accurately process orders and maintain ship-to information. Experience in Windows, Excel and previous telephone sales experience a plus. Ability to read, analyze and interpret general business information and technical procedures. Ability to write business correspondence, effectively present information and respond to questions from managers, customers, and the general public. Ability to calculate figures and amounts such as discounts and percentages.

Essential Duties:

Maintain and update computerized customer records. Fulfill requests for variety of local, State and Federal forms, quotes, special pricing, order follow-up, credits, billing and expediting orders. Supply and/or follow up on clarifications, delivery information, expediting, discrepancies, product design and recommendations and product complaints. Take overflow inbound sales calls to either make a sale or process a replacement order.

About this company
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Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect premises, products and...