Customer Service Representative

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Customer Service Representatives make a significant impact on the firm by advising potential clients on how Citizens Disability can assist their unique situation. Customer Service Representatives are the front line to help signup new clients, providing them with support and critical information. Citizens Disability has an extensive media campaign and all calls are from inbound requests so this is not a cold calling position. This role is perfect for smart, self starters who want to be involved with a growing company and are comfortable talking on the phone and helping people. Candidates should also have a strong attention to detail and solid communication skills, both oral and written. Extensive training is provided.

Firm Description

Citizens Disability is America’s Premier Social Security Disability advocacy group. Headquartered in Marlborough, the mission of Citizens Disability is to help the millions of Americans who are disabled and unable to work, receive disability benefits they may be entitled to receive through Social Security. The Citizens Disability team helps clients navigate the complex procedures and hearings necessary to obtain disability benefits.

Citizens Disability’s collegial and fast paced environment is a great fit for individuals with a strong work ethic and those that enjoy a rapidly growing company and have the ability to adjust to rapid change in a client-service-oriented environment.


Bachelors Degree or equivalent work experience

Strong Computer Skills

Ability to manage detailed information

Great Phone Skills

Self Starter

Strong Communication both oral and written.

Dynamic, highly-motivated individuals with a sincere enjoyment of their work

Prior experience in a personal injury law firm, the insurance industry, or in a high call volume environment is helpful, but not required

Bi-lingual skills a plus

Please submit a writing sample with resume

CITIZENS DISABILITY - 2 years ago - save job
About this company
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We are a Social Security Disability advocacy group devoted to obtaining benefits for Americans who find themselves disabled and unable to...