Provide account information to Cadence customers via phone, email and mail. Help resolve customer issues as necessary and provide customers with services related to Internet banking, Mobile banking, Voice Response, and Debit Cards. Provide help in Support Services where necessary.
Responsibilities and Duties
Attend to customer calls and emails promptly and accurately by researching inquiries, communicating with other staff members, responding to questions, etc. (both via phone, Internet, and interpersonal).
Provide customers from the banking centers and other departments with answers to a broad range of inquiries and questions related to all banking applications.
Provide product information and cross-sell bank services whenever possible.
Provide support for the Support Services area and perform other duties as assigned by supervisory personnel.
Perform all job functions in compliance with the requirements of Banking Laws and Regulations.
General knowledge acquired through high school or its equivalent and experience in a customer contact position.
Previous banking experience preferred but not required.
Good grammar and people skills including a pleasant voice and superior telephone communication skills as well as written communication skills and internet knowledge.
Must be able to operate a computer, and have knowledge of e-mail, Internet, Word, and Excel.
Cadence Bank, N.A., headquartered in Birmingham, AL, is a $6.4 billion bank with more than 100 locations in Alabama, Florida, Georgia,...