Customer Service Representative
Caliber Collision Centers - Corpus Christi, TX

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GENERAL DESCRIPTION

Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process. Provide administrative support to the daily operations of the center.

ESSENTIAL JOB DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the essential functions.
  • Greet all customers in a timely, friendly and professional manner
  • Answer all phone calls consistently within 3 rings. All phone messages immediately communicated to the correct recipient
  • Ensure all customer comfort items are fresh & available for customers at all times (coffee, water, magazines, etc.)
  • Coordinate Enterprise /Tow companies to provide one-stop service to all customers
  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person
  • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments (AMS)
  • Maintain DRP logbooks and Enterprise ARMS by 9am daily
  • Secure proper payments (Follow DRE SOP). DRP DTPS completed as required
  • Filing: Daily filing of customer records, RO jackets are filed in alphabetical order, parts invoices, etc.
  • Assist OM with reconciling invoices to payables report daily & monthly (as applicable)
  • Comply with Caliber daily receipts guidelines and DRE procedures
  • Comply with all Caliber safety rules, guidelines and standards
  • Performs other administrative/clerical related duties as assigned
SKILLS / REQUIREMENTS
  • Must be at least 18 years of age
  • Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
  • Satisfactory completion of a criminal background check
  • Ability to effectively communicate with others, oral and written
  • Ability to read and understand basics of repair instructions, written estimates and work orders
  • Organizations, multi-tasking; adapts easily to fast-paced environment
  • Personable, friendly demeanor with “World Class” customer service approach to internal and external customers
  • Maintains a well groomed, professional appearance
  • Requires clear close vision
  • Must be able to sit for long periods of time and use/read computer keyboard and screen
  • Must be able to walk, stand, bend, stoop, kneel , push/pull, crouch, and reach frequently
  • Occasionally exposed to fumes, airborne particles, and/or caustic chemicals
  • Moderate noise levels in this working environment
  • Occasionally exposed to hot, cold, wet or humid conditions
  • Must be able to lift up to 15 pounds

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