Customer Service Representative
Cargill - Hopkins, MN

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HOP01529

Cargill is a unique place to grow your career, your experience and your abilities.

Every day, we grow our reputation as a leading international producer of food, agricultural, financial and industrial products and services. We take pride in our global reach, ability to contribute, and strong work ethics and values.

Founded in 1865, Cargill is a privately held company and employs 142,000 people in 65 countries with annual revenues in excess of $133.9 billion. Through innovation, creativity and teamwork, we are transforming entire markets and

people’s lives worldwide, and we can have the same impact on your career. Discover how we can be Better Together at www.cargill.com.

Description

Cargill Industrial Oils and Lubricants

Increasingly, manufacturers are looking for naturally-sourced, renewable ingredients to formulate products that are environmentally friendly and appeal to today’s eco-conscious consumer.

Whether your goal is to create a low VOC paint formulation, vegetable oil based esters, a cost-effective hydraulic fluid, or a bio-based adhesive we offer the green chemistries you are looking for.

We also appreciate that functional requirements need to be balanced with reliable supply and reasonable cost. For this reason our customer teams include technical, R&D, and risk management professionals who can:

Recommend the optimal chemistries for your applications, from lubricants, base oils, and esters to innovative, renewable low-VOC products.

Source product from our own processing plants worldwide to ensure consistent quality, and low cost.

Provide inventory and supply chain management tools to maintain consistent, reliable supply.

As a

Customer Service Representative

you will be in a senior role within the Customer Service Department demonstrating professionalism and a comprehensive understanding of customers, systems and processes.

The focus of this role will be placed upon forming strong customer relationships and use of customer knowledge to identify innovative solutions for Industrial Oils & Lubricants (IOL) customers and Cargill to create distinctive value.

This person will provide all customer service support from order to invoice, including order processing, necessary paperwork, and documentation. This position will also be available to be on call 24/7 on a rotating basis.

Principal Accountabilities

Order Management/ Fulfillment - 45%

Incident Management - 25%

Sales Support - 15%

Contract Management - 5%

Accounting - 5%

Misc Duties - 5%

Qualifications

Required

Bachelor’s Degree

At least 3 years experience in Customer Service, Transportation, Supply Chain or Logistics

Proficient in Microsoft Office products, including Outlook, Word and Excel

Strong customer service orientation: ability to build relationships with customers, understand customer requirements, and generate solutions that anticipate customer needs.

Strong math skills

Ability to work in a fast-paced environment handling multiple priorities and making good decisions in times of urgency

Strong communication skills and ability to communicate with the appropriate business audience both in person and over the phone

Demonstrated ability to think and act independently and take initiative when appropriate

Strong analytical skills and attention to detail

Well developed conflict management skills

Ability to work in a team environment

Interest in continuous learning

Interest in innovative processes

Ability to be on call 24/7 on a rotating basis

Ability to travel up to 5%

Preferred

Knowledge of Adage

Knowledge of EDI order processing

This position does not provide relocation.

Cargill is an EEO/AA employer.

Job

Administrative/Support Services

Primary Location

US-MN-Hopkins

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Cargill - 21 months ago - save job - block
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Cargill is a unique place you can grow your career, your experience and your abilities. Every day, we grow our reputation as a leading...