Customer Service Representative
Cargill - Houston, TX

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Customer Service Representative

-

HOU00181

Cargill is a unique place to grow your career, your experience and your abilities.

Every day, we grow our reputation as a leading international producer of food, agricultural, financial and industrial products and services. We take pride in our global reach, ability to contribute, and strong work ethics and values.

Founded in 1865, Cargill is a privately held company and employs 142,000 people in 65 countries with annual revenues in excess of $133.9 billion. Through innovation, creativity and teamwork, we are transforming entire markets and

people’s lives worldwide, and we can have the same impact on your career. Discover how we can be Better Together at www.cargill.com.

Description

Cargill Grain & Oilseed Supply Chain consists of 11 businesses that operate on an integrated global basis. We source, trade, process and distribute grain and oilseeds. The main bulk products handled are wheat, corn, oilseeds, barley and sorghum, as well as vegetable oils, meals and ethanol. This group of businesses works closely Cargill's ocean freight and logistics business.

Cargill Grain & Oilseed Supply Chain employs more than 20,000 people in 46 countries. Cargill Grain & Oilseed Supply Chain operates 245 interior silos, 28 import/export elevators, 62 crush plants and palm oil plantations in Indonesia. It also encompasses three vegetable oil refineries and numerous joint ventures.

The Customer Service Representative (CSR) will report to the Accounting Supervisor and will

provide back-office support to both the Sales and Finance functions.

Principal Accountabilities:
25% -

Contract administration – includes contract entry into Lynx including CRM and Pro-Pricing, print contracts and pricings/ forward for signatures and mail daily, handle confirmations, pricing, amendments, advise merchant weekly of past-due and unconfirmed contracts, manage contract cancellations, set-up new customer codes as needed, give out spot bids

25% -

Customer Focus - answer incoming calls fielding questions or directing to appropriate person, call on customers delinquent accounts, handle any customer issues with weights, contract balances in a timely and professional manner and communicate customer requests

25% -

Assist Merchant – must be able to provide complete backup for merchant during peak harvest time and while merchant is absent. Assist in buying grain and selling solutions to non-targeted accounts.

Create daily price sheet, update phone and website with current prices, send daily activity and daily logistics email

15% - Accounting support - as needed including truck settlements and payment, inventory reconciliation, and vendor payments, invoicing,

reconciling solutions related to balance sheet accounts

10% - Miscellaneous Support – coordination of customer/merchandising events, ordering supplies, records management, assist with distribution of newsletters, brochures, direct mail projects, etc.

Relocation will not be provided for this position.

Qualifications

Required:
Associates Degree OR a minimum of 2 years Customer Service or Sales experience

Proficient using Microsoft Excel and Powerpoint

Ability to work efficiently using multiple computer programs

Proven ability to accurately and consistently execute complex and detailed processed and procedures

Demonstrated problem solving skills

Proven ability to work both independently and as part of a team

Proven interpersonal and communication skills

Proven ability to adapt to change

Preferred:
Familiarity with grain merchandising, contract terms and grain specifications

Accounting analysis skills

Cargill is an EEO/AA employer.

Job

Administrative/Support Services

Primary Location

US-TX-Houston

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Cargill - 12 months ago - save job - block
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About this company
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Cargill is a unique place you can grow your career, your experience and your abilities. Every day, we grow our reputation as a leading...