Customer Service Representative
Cargill - Monticello, MN

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MON00279

Cargill is a unique place to grow your career, your experience and your abilities.

Every day, we grow our reputation as a leading international producer of food, agricultural, financial and industrial products and services. We take pride in our global reach, ability to contribute, and strong work ethics and values.

Founded in 1865, Cargill is a privately held company and employs 142,000 people in 65 countries with annual revenues in excess of $133.9 billion. Through innovation, creativity and teamwork, we are transforming entire markets and

people’s lives worldwide, and we can have the same impact on your career. Discover how we can be Better Together at www.cargill.com.

Description

Cargill Kitchen Solutions is a leading marketer of high value, further-processed egg products. With six processing facilities in Minnesota, Iowa, Michigan and Ontario, Cargill Kitchen Solutions' customers include premier quick-service restaurant chains as well as food manufacturers. We are dedicated to providing our customers with innovative and distinctive solutions, including refrigerated and frozen liquid eggs, egg patties, omelets, French Toast, diced and hard cooked eggs.

The Customer Service Representative will be primarily responsible for working with brokers and customers by receiving and expediting orders, coordinating delivery of orders with the Distribution department, troubleshooting and supporting all Sales department customer teams. This role is part of a fast paced, rapidly changing, team environment.

Principal Accountabilities:
Interface with customers to take service orders via fax, phone, Electronic Data Interchange or email

Gather and log information relevant to customer complaints

Ability to collaborate and communicate effectively with stakeholders across the organization

Coordinate customer sample requests with the Sales department

Assist the Distribution department with information on order delivery requirements and follow-up to ensure customer requirements are met

Flexibility and willingness to address issues during non-scheduled work days as needed

Support data generation for new customers or customer attribute creation as needed

Additional project work as assigned

Qualifications

Required:
High School Diploma or equivalent

Excellent verbal and written communication skills

Strong Microsoft Excel and Word skills

Preferred:
Bachelors Degree

1 year of customer service experience

SAP or ERP experience

Cargill is an EEO/AA employer.

Job

Sales

Primary Location

US-MN-Monticello

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Cargill - 22 months ago - save job
About this company
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Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers,...