Customer Service Representative
Cargill - Tuscola, IL

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Cargill is a unique place to grow your career, your experience and your abilities.

Every day, we grow our reputation as a leading international producer of food, agricultural, financial and industrial products and services. We take pride in our global reach, ability to contribute, and strong work ethics and values.

Founded in 1865, Cargill is a privately held company and employs 142,000 people in 65 countries with annual revenues in excess of $133.9 billion. Through innovation, creativity and teamwork, we are transforming entire markets and

people’s lives worldwide, and we can have the same impact on your career. Discover how we can be Better Together at


Cargill AgHorizons serves farm customers in the United States and is dedicated to helping farmers prosper. Products and services include grain origination and storage, grain marketing resources, and advice, crop input products such as seed and fertilizer, agronomic advice and information services.

AgHorizons has an opening for a Customer Service Representative who wants to work in a team environment and ensure tasks are accomplished as assigned, as well as have the willingness to learn and perform other CSR responsibilities as backup. This position will be located in Tuscola, IL. Main responsibilities include: contract administration, balance sheet reconciliation, grain application instructions, and other related duties. There will be interaction with customers, merchants, internal departments and grain elevator location personnel.

Principal Accountabilities:
40% - Contract administration: includes data entry, confirmation, pricing, amendments, past-due notices, etc.

30% - Assists walk-in and phone customers with grain bid information, contract pricing, grain application and settlement information, and general market data.

20% - Handling office duties such as making copies, filing, faxing & emailing bid prices to customers, record retention, and other assigned tasks.

10% - Assists team members with special projects, balance sheet reconciliation, communicates with all members of the work group and customers in a positive and professional manner.

Relocation will not be provided for this position.


High School diploma/GED equivalent

2+ years of experience in Customer Service, Accounting, Agriculture Finance, or Economics

Proven ability to accurately and consistently execute complex and detailed processes and procedures

Able to communicate with Farm Producers and others within the team

Demonstrated problem solving skills

Proven strong ability to work both independently and as a member of a team

Must have an Intermediate level of proficiency using Microsoft Excel, Outlook, and Word.

Ability to prioritize effectively

Proven strong interpersonal communication skills

Ability to work overtime as business needs arise specifically during the fall grain harvest

Strong professional/business acumen

Proactive in providing solutions and process improvements

Ability to work independently without supervision

Proven ability to adapt to change

Associates Degree or higher (preferably in Business, Accounting. Finance or Agricultural concentrations)

Familiarity with grain merchandising including contract terms and specifications

Proven accounting analysis skills

System knowledge with JD Edwards and LYNX

Cargill is an EEO/AA employer.


Administrative/Support Services

Primary Location




Job Type



Day Job

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Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers,...