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Horizon Milling creates distinctive value for bakery and other flour-based manufacturers by engaging customers and employees in providing innovative flour-related product and service solutions.
The Customer Service Representative (CSR) will be the key liaison post sale between Horizon Milling's internal and external customers. You will be responsible for managing and maintaining strong customer relationships as the primary point of contact for an assigned customer base through the following key responsibilities:
Inputting and validating accurate flour orders
Order pricing and contract confirmation to customer
Managing and tracking communication between the business and customers
Forecasting short-term customer demand
Resolving or coordinating resolution of all customer issues/incidents
Being responsive and accessible to their customers (internal and external)including via cell phone after hours
50% - Order Management/ Fulfillment: Order Management/ Fulfillment: Order entry, confirmation, change and cancellation. Responsible for contract application, pricing confirmation management, and validating order entry accuracy. The CSR will solicit customer orders based on customer trends and/or customer inventory. This person will also work with mill schedulers to ensure the seamlessness of these processes.
20% - Incident Management: work as a liaison between customer and business to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved. This person will also demonstrate customer advocacy by understanding and communicating customer requirements to the business. The CSR will also track customer relationships using the Incident Management Process and CRT tool (Customer Relationship Tracking).
20% - Customer Relationship Management: communicate with internal and external customers as needed in a timely manner. The CSR will act as a liaison between all functions. The CSR will create and foster positive customer relationships through daily/weekly interaction and excellent service. In addition, this person will acquire/maintain customer insight/information and provide it to the business using the Customer Profile Tool.
5% - Demand Management: track and communicate short term customer demand, provide customer information to the business, manage customer needs through vendor managed inventory (VMI), and manage rail pipelines according to demand and inventory.
5% - Perform miscellaneous job-related duties as assigned such as process improvement projects, various solution teams and assisting other functions in the Business Unit.
Relocation will not be provided for this position.
High School Diploma or GED equivalent
Minimum of 2 years Customer Service experience including order entry and customer relationship management
Ability to be accessible to customers via company issued cell phone after hours on a rotating basis
Proficient using Microsoft Office Suite : Excel and Word
Excellent verbal and written communication skills
Well developed conflict management skills
Ability to multi-task
Ability to work in a team environment
Ability to problem solve
Logistics and transportation experience
Cargill is an EEO/AA employer.
Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers,...