Customer Service Representative
Cargill - Wilmington, OH

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Customer Service Representative - WIL00059 Cargill is a unique place to grow your career, your experience and your abilities. Every day, we grow our reputation as a leading international producer of food, agricultural, financial and industrial products and services. We take pride in our global reach, ability to contribute, and strong work ethics and values. Founded in 1865, Cargill is a privately held company and employs 142,000 people in 65 countries with annual revenues in excess of $133.9 billion. Through innovation, creativity and teamwork, we are transforming entire markets and people’s lives worldwide, and we can have the same impact on your career. Discover how we can be Better Together at www.cargill.com. Description
      Cargill AgHorizons serves farm customers in the United States and is dedicated to helping farmers prosper. Products and services include grain origination and storage, grain marketing resources, and advice, crop input products such as seed and fertilizer, agronomic advice and information services.

      AgHorizons has an opening for a team-oriented Customer Service Representative (CSR) who enjoys working with customers, has a willingness to learn and a track record of accuracy and reliability. This position will be based in Wilmington, OH.

      Principal Accountabilities:
      • 85% - Customer Service, Support and Contract Management. This includes contract entry, confirmation, pricing, amendments, follow up on past-due deliveries and other problem solving as necessary. The CSR is the primary point of customer contact and all related communication, primarily by phone, for these key areas. This position will also assist with buying grain and selling solutions to customers
      • 15% - Additional Duties: Assist with projects as required, which will involve communicating with Merchandising, Finance, Operations, Sales and others in a professional manner.

      Relocation will not be provided for this position.

      Qualifications
      Required:
      • Associate's Degree or High School Diploma/GED plus a minimum of 2 years experience in customer service or sales
      • Proven ability to accurately and consistently execute complex and detailed processes and procedures
      • Able to communicate with customers and others within the team
      • Demonstrated problem solving skills
      • Proven strong ability to work both independently and as a member of a team
      • Strong PC Skills and Microsoft Excel experience
      • Ability to prioritize effectively
      • Proven strong interpersonal communication skills
      • Ability to work overtime as business needs arise
      • Proven ability to conduct yourself in a confident and professional manner
      • Proactive in providing solutions and process improvements
      • Proven ability to adapt to change
      Preferred:
      • Familiarity with grain merchandising including contract terms and specifications
      • Proven analytical skills
      Cargill is an EEO/AA employer.

      Job Administrative/Support Services
      Primary Location US-OH-Wilmington

      Schedule Full-time
      Job Type Standard
      Shift Day Job

      Cargill - 21 months ago - save job
      About this company
      562 reviews
      Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers,...