Customer Service Representative
Cascades Tissue Group, New York - Waterford, NY

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Cascades Tissue Group is looking for a Customer Service Represenative to join our team!


Cascades is a global innovator and manufacturer of green products, branching out to facilities across North America and Europe. The company's history is built upon passion, talent and a strong commitment to sustainable development. Above all, Cascades is the collective force of close to 11,000 highly individuals who are empowered to succeed as one.

Cascades Tissue Group, a division of Cascades Canada ULC, is the second largest tissue producer in Canada and the fourth in North America. Cascades' finished and semi-finished products are sold in the Consumer and Away-from-Home markets in both Canada and the United States.

Your Challenge

Reporting to the Customer Service Manager, you will be responsible for:
  • Acting as a liason with our customers and responding quickly to their needs in all matters regarding orders, inventory levels, delivery-dates and other requests;
  • Entering all Purchased Orders received by fax or email;
  • Ensuring pricing policies are followed & discrepancies are brought to the attention of the customer
  • Coordinate product availability and maximize each truckload
Your Qualifications
  • Minimum Associates Degree
  • 2-3 years business experience
  • Must be a self-starter and customer oriented
  • Organized, detail oriented and a team player
  • Computer literate and strong written and communication skills
Cascades is an Equal Opportunity employer - 19 months ago - save job