Customer Service Representative
City of Allen, TX - Allen, TX

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The purpose of this job is to provide assistance to the general public. This is accomplished by answering the telephones, accepting payments, processing various applications and paperwork and maintaining customer account information. Other duties may include collecting and sorting mail, processing permit applications and interfacing with other City employees and citizens. This position does not provide direction to other employees.

Essential Functions:
The information listed below is intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.
Provides customer service to the public and/or contractors by answering telephones, answering questions, processing various applications and paperwork, taking fees or payments and providing information as requested.
Completes cashiering duties by receiving, receipting and recording payments, processing cash collections for other departments, receiving deposits and fees, balancing the cash drawer and preparing the bank deposit.
Completes departmental specific data entry duties by maintaining customer accounts, authorizing credit extensions for past due accounts, verifying payment of bills and current service status, identifying and researching customer service problems and communicating problem resolutions to customers, processing work orders, preparing requests for service, terminations, repairs and maintenance, preparing work orders for other departments, entering data into computer, tracking work orders and processing health, sign and residential permits.
Completes other departmental specific duties by collecting and sorting mail, directing service orders and requests to the appropriate departments, sending notification letter for permit renewal, printing and mailing permit certificates.

Job Requirements:
Formal Education / Knowledge
Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Over one year up to and including two years of relevant experience. Prior switchboard experience is preferred. Experience issuing permits is a plus.

Certification and Other Requirements
Valid Texas Class C Driver's License.

Desired Skills
Ability to perform 10-Key by touch and type 40 wpm

Supplemental Information:
Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Basic - Ability to perform the four basic arithmetic operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.

Basic - Ability to write simple sentences containing subject, verb, and object, and/or series of numbers, names, and addresses. Ordinarily, such education is obtained in elementary school up to high school. However, it may be obtained from experience and self-study.

Receives directions: The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results with some discretion when making selections among a few, easily identifiable choices. Assignment is reviewed upon completion.

Supervisory / Organizational Control
No responsibility for the direction or supervision of others.

Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action.

Interpersonal / Human Relations Skills
Discussion Frequent: From 21% to 50% of work time.