Customer Service Representative
City of Farmers Branch, TX - Farmers Branch, TX

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Under general supervision, provides customer service to internal and external customers, and performs cash handling and billing functions; performs other duties as required.

Essential Job Functions:

Responds to customer inquiries, in person or by telephone, regarding water service, utility rates, ambulance bills, retiree insurance premiums, etc. Accepts utility payments and sets-up new accounts. Prepares and processes incoming and outgoing mail such as utility bills and past-due notices. Creates service orders and communicates with Meter Readers as necessary.

Assists with Accounts Receivable by processing deposits, checks, cash and credit card payments; balances checks against payment stubs and enters deposits; assists with petty cash drawer; communicates with City staff as needed.

Assists with utility billings by maintaining correct and current mailing addresses and databases. Assist with printing, folding, and mailing of monthly billing statements.

Education and Experience:

One year or more experience with cash handling and customer service.

Level of knowledge equivalent to four years of high school or equivalency.

Knowledge, Skills and Abilities:

Work requires knowledge necessary to understand basic operational, technical, or office processes and requires regular interaction involving exchange and receipt of information.

This position normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties.

Work is of a skilled nature requiring a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.

Basic ability to recognize meaning of common two or three syllable words. Basic ability to perform the four basic arithmetic operations. Basic ability to write simple sentences containing subject, verb, and object, and/or a series of numbers, names, and addresses.