Customer Service Representative
Community Hospital of the Monterey Peninsula - Monterey, CA

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Proven customer service skills, working with the public either in person or on the phone in a medical setting; One year medical billing experience; knowledge of Medicare, Medi-Cal and third party payor reimbursement principles; experience with and working knowledge of computer-based accounts receivable/payable systems; experience with Microsoft Word and Excel. The Customer Service Representative reports to the Customer Service/PAU Coordinator. Responsibilities include promptly answering all incoming calls; resolving patient questions and concerns; establishing payment arrangement, processing credit card payments, daily correspondence, and processing of sponsored care applications in a timely manner and in accordance with established collection policies and procedures; displays a team spirit and willingness to work proactively to resolve patient concerns and secure payment. Other duties as assigned by the a coordinator or manager.

High school graduate or equivalent; proven ability to quickly comprehend and retain new techniques and concepts, adapt readily to change; effective verbal and written communication skills; ability to read, comprehend and follow written and verbal instructions; experience with computers and working knowledge of standard office equipment; ability to maintain concentration and a positive professional demeanor in a demanding environment with potential for conflict; proven ability to discuss financial matters with patients and/or their representatives; excellent telephone skills; well-groomed in appearance.

Proven customer service skills, working with the public either in person or on the phone in a medical setting; One year medical billing experience; knowledge of Medicare, Medi-Cal and third party payor reimbursement principles; experience with and working knowledge of computer-based accounts receivable/payable systems; experience with Microsoft Word and Excel is preferred.

Equal Opportunity Employer

Community Hospital of the Monterey Peninsula - 23 months ago - save job