The Customer Service Representative (CSR) will navigate through multiple data entry systems and other relevant applications, tools and resources while speaking with customers. They will answer customer questions and resolve issues in a professional and courteous manner. CSR's will need to meet established call center productivity and quality standards and communicate in a professional manner with customers and co-workers. CSR's will have the opportunity to learn and acquires necessary skills, products and system knowledge to assess customer needs and also position products with services appropriately to best suit the customer's needs.
Previous customer service experience required. Ability to navigate multiple data entry systems and other relevant applications. Ability to take all call types as assigned. Ability to effectively troubleshoot customer issues over the phone. CSR's will work in an office environment. Customer Service Representatives work on a shift basis, and as such will be required to periodically rotate shifts and regular days off as well as work any shift 7:45AM – 1:00AM - 7 days a week, overtime, holidays and other shifts as required.
Customer Service Rep
DIRECTV - 21 months ago
DIRECTV takes television straight to the masses. The company operates the largest direct-to-home (DTH) digital TV service in the US, ahead...