Daymon Worldwide is the full-service global retail branding and sourcing partner that works directly with the world's leading retailers and manufacturers to provide customized branding solutions that drive sales and profitable growth across multiple categories and channels. Daymon's expertise includes branding and strategy, insights & measurement, private brand development, global sourcing and shopper marketing. Our employee-owned company, which celebrated its 40th anniversary in 2010, operates across more than 10 channels of trade, in partnerships with 100+ retailers, 4,000+ manufacturers and has 22,000 associates worldwide, with offices in 21 countries on six continents.
The key to our success has been the empowerment of our great people to take risks, lead change and make a “Daymon Difference” in the world of brand building.
O ur Private Brand Team is currently looking for a Sales System Support Representative (Customer Service Representative) who will primarily be responsible for setting up new suppliers and new items in both the Daymon and customer systems. In addition the Sales System Support Representative (Customer Service Representative) will be responsible for purchase order entries. If discrepancies are found in system this position will research, troubleshoot and resolve the issue as quickly and accurately as possible so that all documents affected in the order life cycle will be automatically reprocessed. Customer/supplier relationships, modifications to suppliers due to mergers and acquisitions are also the responsibility of the Sales System Support Representative (Customer Service Representative) and should be accurately activated or deactivated in the appropriate systems. Accurate and timely entry of information is a critical part of the order to cash flow process. Effective relationship management skills will be critical for this position to develop and manage both supplier and customer relationships.
Duties, Responsibilities and Expected Contributions
Accurate and timely setup of new supplier information or modifications due to Mergers/Acquisitions
Accurate and timely setup of new item/price information and brand setup
Enter and track purchase orders
Manual entry of all promotion information and data
Manual entry of all cost changes
Timely resolution to any purchase order or deduction issues
Various other customer service and administrative duties as needed
(An Associate or Bachelor’s degree would be preferred)
- High School diploma or GED required
- Effective verbal communication skills
- Effective written communication skills
- Highly proficient and accurate data entry skills
- MS Office skills (Excel, Word, Outlook)
- Good Interpersonal and customer service skills
- Ability to build effective relationships within account and customer
- Excellent prioritization and time management skills
- Able to manage large amounts of data with superior attention to detail.