Customer Service Representative
Dayton Superior - Houston, TX

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Job Description:
This position is responsible for delivering timely and
accurate information to internal and external customers,
representing Dayton Superior Corporation (DSC)
externally and being the customer advocate internally.
This position is full time and located at our Houston,
TX facility.
========================================================
ESSENTIAL DUTIES AND RESPONSIBILITIES: All employees are
expected to participate in the continuous improvements
of DSC in addition to the areas of responsibility listed
below; these areas are intended to be broad scope and
may be changed/revised as necessary.
========================================================
  • QUOTATIONS
------------
Receive, price and return requests for quotations within
defined criteria.
Perform routine follow-up to determine success or
failure, track competitive market information (backlog,
pricing, competitor backlog)
  • ORDER ENTRY
-------------
Obtain necessary information from customer to enter an
order.
Enter and/or review all orders entered.
For 100% accuracy, send acknowledgements to the
customer.
Make any and all necessary changes and updates to the
order.
Enter won quotations in tracking system in order to
provide vision to backlog and forecasts.
  • SCHEDULING
------------
Obtain an accurate material requirements delivery
schedule from customers and provide that information to
scheduling.
Provide influence and control over customers’
expectations regarding our ability to meet specific
demands.
  • PURCHASING
------------
Obtain product lead times from necessary party and
provide to customer within defined criteria.
Work with purchasing to obtain pricing from outside
vendors.
Provide realistic forecasts and delivery requirements to
purchasing based on information retrieved from the
customer.
Maintain accurate forecasts regarding orders to be
received fro purchasing to cover raw material demand.
  • LOGISTICS
-----------
Provide an accurate delivery schedule to traffic far
enough in advance for trucks to be secured.
Communicating information to shipping regarding what
product to ship on each truck.
Secure all information necessary for proper dispatch
(location, job contact, hours).
  • RELATIONSHIP
--------------
Build a strong positive relationship with the customer
by demonstrating value, initiative, position, influence,
and supporting DSC.
Obtain a level of communication with the customer that
allows access to all levels within their organization
and provides a mutual respect for those involved.
  • ACCOUNTING
------------
Understand and assist in meeting both cash gap and
earnings target.
  • TECHNICAL PRODUCT KNOWLEDGE
Obtain, understand, and relay all DOT specifications for
those products we supply within your specified
geographic region.
Provide internal and external customers with that
information as needed.
Revise and provide product drawings and submittal
information to customers as needed.
Be familiar with all AASHTO and ASTM specifications
regarding product, or where and how to find the
information.
Have a firm understanding of logistical capabilities
primarily LTL & flatbed loading, timing, and
distribution capabilities.

QUALIFICATIONS:
  • Excellent interpersonal skills
  • Ability to prioritize multiple priorities
  • MS Office proficient
  • Excellent verbal & written communications
  • Good math skills
EDUCATION/EXPERIENCE:
  • Bachelor’s degree highly preferred in related field
  • 2 to 5 years experience in a related field
PHYSICAL DEMANDS:
Low physical effort required to sit, stand at files,
bend, stoop, lift, and walk.
Maximum unassisted lift 35 lbs, average lifts less than
10 lbs.
Requires ability to use a keyboard, monitor and
calculator.
Requires the ability to communicate verbally, both in
person and on the telephone.
EOE/M/F/D/V
Req. Code : 12-552
Division/Department : Sales
% of Travel Required : 0-10%
Shift/Hours : First Shift (Day)

Dayton Superior - 21 months ago - save job
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