Customer Service Representative
Dean Foods - Atlanta, GA

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Customer Service Representative

JOB SUMMARY:
· Responsible for maintaining all aspects of customer service
· Responsible for all order processes, phone, fax and EDI and coordination with transportation
· Daily order processing and warehouse replenishment of inventory to ensure order quantity fill rate is being met.
· Coordination of new customer set up
· Create and maintain customer distribution and force out programs for promotional needs
· Handle customer communication issues, inquiries and adjustments in a timely manner
· Responsible for customer service benchmarks, coordination with warehouse and distribution
· Maintain Baskin Robbins ordering web site with timely information – product and delivery
· Log all customer calls, credits, adjustments and QA issues for Baskin Robbins
· Ensure customer requirements are adhered to at all times
· Coordinate Baskin Robbins franchisee ownership changes
· Maintain customer order guides

SKILLS REQUIRED:
· Strong customer service skills
· Proficient in AS400
· Proficient in MS Excel, Word and Lotus Notes
· Excellent organizational and time management skills
· Proficient communication skills, written and oral
· Ability to manage and prioritize multiple tasks in a fast paced environment
· Self motivated and able to work well as a part of a team

EDUCATION AND EXPERIENCE REQUIRED:
· High School Diploma or equivalent
· Understanding of order processing, inventory control, warehouse systems and route coordination
· JDE experience a plus
· Customer Service experience

REPORTS TO:
Branch Manager ll

Monday, Tuesday - 9:00 AM - 4:30 PM

Wednesday - 9:00 AM - 1:30 PM

Thursday - Off

Friday - 9:00 AM to 4:30 PM.

Job Requirements ENTER JOB REQUIREMENTS

Job Skills Required

Competencies Required

Additional Information / Requirements

Additional Details Relocation
No

Salary Grade
1 (0-0)

Hiring Manager

Hiring Manager Phone

EEOC Information EEOC Job Category

EEOC Job Group

Location Management City
Atlanta

State
Georgia

Zip/Postal Code
30315

Country
United States of America

Screening Questionnaire Messages A job seeker applying to this position will get one of the following messages based on the minimum point value accepted for this Requisition. (The minimum point value is designated when creating a screening questionnaire.)
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Assignment Teams

Recruiter
Trainor, Finbar

Posting Options & Status Status
Filled (System use only)

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Job Requirements
No Requirements

Dean Foods - 17 months ago - save job - copy to clipboard - block
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