Customer Service Representative
Department Of Agriculture - Quemado, NM

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A career with the Forest Service will challenge you to manage and care for more than 193 million acres of our nation's most magnificent lands, conduct research through a network of forest and range experiment stations and the Forest Products Laboratory, and provide assistance to State and private forestry agencies.

It's an awesome responsibility - but the rewards are as limitless as the views.

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

This position is located on the Gila National Forest, Quemado Ranger District, Quemado, New Mexico.

The incumbent will be guaranteed 13 pay periods of full-time work. However, there may be a possibility to work more. You will then be placed in non-pay/non-duty status for the remainder of the year.

For additional information about the duties of this position, please contact Susan Kennedy at 575-773-4678 or skennedy@fs.fed.us .

KEY REQUIREMENTS

Must be a U.S. Citizen to apply.

Males born after 12/31/59 must be registered with the Selective Service.

DUTIES:
Greets visitors and responds to phone and written inquiries.

Evaluates inquires in order to provide the most useful and appropriate information or to suggest other productive sources of specific information applicable to the nature and subject of inquiry. Resolves inconsistencies in available information.

Arranges displays of informational and natural materials in the reception area. Varies or changes displays to coincide with seasonal changes, and special public information programs.

Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists. May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.

QUALIFICATIONS REQUIRED:
You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.

GS-4: One year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled; associate's degree or two years of successfully completed education above high school; and/or combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of qualifying experience are: general office work such as answering telephone calls, taking messages, greeting visitors, providing information, filing, typing, and maintaining straightforward records.

To receive consideration for this position, you must meet all qualification requirements as of the closing date of the announcement.

REQUIREMENTS; May be subject to satisfactory completion of one year probationary period or trial period.

HOW YOU WILL BE EVALUATED:
You will be evaluated based on the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. Eligible applicants will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Occupational Questionnaire. Applicants with veterans’ preference are listed ahead of applicants who do not have veterans’ preference within each category.

Clicking the link below will present a preview of the application form; i.e. the online questionnaire. The application form link below will only provide a preview and does not initiate the application process. To initiate the online application process, click the "Apply Online" button to the right.

To view the application form, visit: https://fs.usda.ntis.gov/cp/?event=jobs.previewApplication&jobid=d01e1076-5d22-4448-9bd6-a0f300ea8055

BENEFITS:
The Federal Government offers a comprehensive benefits package. Explore the major benefits offered to most Federal employees at: http://www.usajobs.gov/ResourceCenter/Index/Interactive/Benefits#icc
.

OTHER INFORMATION:
Relocation expenses are not authorized.

Bargaining Unit Status: Eligible - Coverage is dependent upon unit location.

Government housing may be available.

Forest Service affiliated daycare facilities are not available.

  • BACKGROUND INVESTIGATION AND FINGERPRINT CHECK: Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.
Career Transition Assistance Plan(CTAP) or Interagency Career Transition Assistance Plan (ICTAP): If you are claiming CTAP/ICTAP eligibility, provide proof of eligibility. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate to be considered. Information about CTAP/ICTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/ctap/index.asp .

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