Customer Service Representative
Department Of Agriculture - Scottsdale, AZ

This job posting is no longer available on usajobs.gov. Find similar jobs: Customer Service Representative jobs - Department Of Agriculture jobs

A career with the Forest Service will challenge you to manage and care for more than 193 million acres of our nation's most magnificent lands, conduct research through a network of forest and range experiment stations and the Forest Products Laboratory, and provide assistance to State and private forestry agencies.

It's an awesome responsibility - but the rewards are as limitless as the views.

This position is being concurrently announced under Merit Promotion Announcement Number 13-03120001-0196L-JJ. Current or former Federal employees may apply to both announcements, but should be sure to apply to the Merit Promotion Announcement in order to avoid losing consideration since different referral criteria apply to each type of announcement. Disabled veterans, candidates with 3 or more years of active duty military service, and candidates eligible for special hiring authorities may apply to the Merit Promotion Announcement if they meet the criteria outlined in the announcement and submit supporting documentation.

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

KEY REQUIREMENTS

Must be a US Citizen to apply.

Males born after 12/31/59 must be registered with the Selective Service.

DUTIES:
Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between function related to the subject of the inquiry. Uses good host techniques in all contacts.

Evaluates inquires in order to provide the most useful and appropriate information or to suggest other productive sources of specific information applicable to the nature and subject of inquiry. Resolves inconsistencies in available information.

Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists. May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.

Independently makes decisions concerning work priorities and/or operational needs. Establishes and adheres to work schedules.

QUALIFICATIONS REQUIRED:
You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.

GS-4: One year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled; associate's degree or two years of successfully completed education above high school; and/or combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of qualifying experience are performing office work, such as answering telephone calls, filing, typing, checking e-mails, opening mail, routing mail, making copies, and scheduling meetings.

In addition to meeting experience and/or education requirements, you must self certify possession of the following skills as appropriate. Applicants may be required to provide proof of proficiency if selected for the position.

40 words per minute typing speed

To receive consideration for this position, you must meet all qualification requirements by the closing date of the announcement.

REQUIREMENTS:
May be subject to satisfactory completion of one year probationary or trial period.

HOW YOU WILL BE EVALUATED:
You will be evaluated based on the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. Eligible applicants will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Occupational Questionnaire. Applicants with veterans’ preference are listed ahead of applicants who do not have veterans’ preference within each category.

Clicking the link below will present a preview of the application form; i.e., the online questionnaire. The application form link below will only provide a preview and does not initiate the application process. To initiate the online application process, click the “Apply Online” button to the right.

To view the application form, visit: https://fs.usda.ntis.gov/cp/?event=jobs.previewApplication&jobid=a9c7bfa3-102d-4664-9cdc-a14100fb4851

BENEFITS:
The Federal Government offers a comprehensive benefits package. Explore the major benefits offered to most Federal employees at: http://www.usajobs.gov/ResourceCenter/Index/Interactive/Benefits#icc
.

OTHER INFORMATION:
Relocation expenses are not authorized.

This is a bargaining unit designated position.

BACKGROUND INVESTIGATION AND FINGERPRINT CHECK: Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.

Career Transition Assistance Plan(CTAP) or Interagency Career Transition Assistance Plan (ICTAP): If you are claiming CTAP/ICTAP eligibility, provide proof of eligibility. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate to be considered. Information about CTAP/ICTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/ctap/index.asp .

Government housing is not available.

Forest Service affiliated daycare facilities are not available.

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