Customer Service Representative
Department Of Agriculture - Unicoi, TN

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A career with the Forest Service will challenge you to manage and care for more than 193 million acres of our nation's most magnificent lands, conduct research through a network of forest and range experiment stations and the Forest Products Laboratory, and provide assistance to State and private forestry agencies.

It's an awesome responsibility - but the rewards are as limitless as the views.

This position is being concurrently announced under Merit Promotion Announcement Number 12-1108040006-2861G-MW1A, Open 11/26/12. Current or former Federal employees may apply to both announcements, but should be sure to apply to the Merit Promotion Announcement in order to avoid losing consideration since different referral criteria apply to each type of announcement. Disabled veterans, candidates with 3 or more years of active duty military service, and candidates eligible for special hiring authorities may apply to the Merit Promotion Announcement if they meet the criteria outlined in the announcement and submit supporting documentation.

This position is located in Region 8, on the Watauga Ranger District of the Cherokee National Forest in Unicoi TN

Salary wage as shown is for Rest of the U.S. (RUS). Specific wage rate will vary by location and may be higher or lower than the amount shown on the vacancy announcement. Please click the following link to search for a specific location on the General Schedule Pay Scale: http://www.opm.gov/oca/12tables/indexGS.asp

For additional information about the duties of the position, please contact Valerya Hyrne at423-735-1500 or email at valeryahyrne@fs.fed.us .

KEY REQUIREMENTS

Must be a U. S. Citizen to apply.

Males born after 12/31/59 must be registered with the Selective Service

DUTIES:
Provides a full range of standard and non-standard assignments resolving a variety of non-recurring problems. Work includes a variety of assignments involving different and unrelated steps, processes, or methods. The incumbent must identify and understand the issues involved in each assignment and determine what steps and procedures are necessary and the order of their performance. Completion of each transaction typical involves selecting a course of action from a number of possibilities. Reads and keeps apprised of organizational and Agency-wide directives and procedures in order to be aware of changes and new requirements affecting the work of the organization. Such procedures concern preparation and processing of correspondence, reports, and forms; hard-copy and electronic filing; mail procedures; preparation of travel vouchers; and, security procedures. Provides answers to a wide variety of inquiries. Provides explanations of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail. Performs data entry and typing tasks as needed. Greets visitors and answers the telephone. Provides routine information and answers many types of inquiries on all research and/or forest activities such as the whereabouts of key personnel and directions to facilities. Refers difficult, technical, or special questions to the appropriate staffs. Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists. May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.

QUALIFICATIONS REQUIRED:
GS-4: One year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled; associate's degree or two years of successfully completed education above high school; and/or combinations of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of qualifying experience are: Skill in operating office automation equipment such as a word processor, microcomputer, or computer terminal, and related equipment such as printers and modems, using a standard typewriter style keyboard with additional function keys to produce work accurately and effectively.

GS-5: One year of specialized experience equivalent to at least GS-4 grade level; bachelor's degree or 4 years of successfully completed education above high school; and/or combinations of successfully completed post-high school education (in excess of the first 60 semester hours} and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of specialized experience are: Ability to understand, use, and maintain directories, personnel lists, and other guides and references. Skill in operating office automation equipment.

Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.

To receive consideration for this position, you must meet all qualification requirements as of the closing date of the announcement.

"REQIREMENTS: "

Must be a high school graduate or equivalent
May be subject to satisfactory completion of one year probationary or trial period.

HOW YOU WILL BE EVALUATED:
Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. Eligible applicants will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Occupational Questionnaire. Applicants with veterans’ preference are listed ahead of applicants who do not have veterans’ preference within each category.

Clicking the link below will present a preview of the application form; i.e. the online questionnaire. The application form link below will only provide a preview and does not initiate the application process. http://fs.usda.ntis.gov/cp/?event=jobs.previewApplication&jobid=26EFDE66-A166-4418-BD94-A10900A63409

To view the application form, visit: https://fs.usda.ntis.gov/cp/?event=jobs.previewApplication&jobid=26EFDE66-A166-4418-BD94-A10900A63409

BENEFITS:
The Federal Government offers a comprehensive benefits package. Explore the major benefits offered to most Federal employees at: http://www.usajobs.gov/ResourceCenter/Index/Interactive/Benefits#icc
.

OTHER INFORMATION:
Relocation expenses are not authorized.

We may select from this announcement or any other source to fill one or more vacancies.

This is a bargaining unit designated position.
If you are selected for a position with further promotion potential, you will be placed under a career development plan, and may be non-competitively promoted if you successfully complete the requirements and if recommended by management. However, promotion is neither implied nor guaranteed.

Career Transition Assistance Plan(CTAP) or Interagency Career Transition Assistance Plan (ICTAP): If you are claiming CTAP/ICTAP eligibility, provide proof of eligibility. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate to be considered. Information about CTAP/ICTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/ctap/index.asp .

BACKGROUND INVESTIGATION AND FINGERPRINT CHECK: Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.

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