Born in 1994 , with one product and an athlete's vision, DYE Precision , Inc. has grown and evolved over the past 18 years into an industry leading company with production, design, manufacturing and warehouse facilities on 3 continents. DYE Precision is a sports technology driven company with a wide range of products focused in the Paintball and Snow industries. Our company is known for pushing boundaries and for unyielding quality, with both product and partnerships, and has been aggressive in diversifying our product line and creative reach.
Our products make pure action sports experiences possible. At DYE Precision, Inc., our focus will always be the creative quest to put the best products into the hands of our customers, teams, athletes and riders .
We are currently seeking a full- time Customer Service Representative . The Customer Service Representative r esponds to customers’ phone calls to resolve product issues, answer questions, check status of returns and orders; authorizes product returns; processes sales orders; enters data into ERP; reviews log sheets and inspects returned apparel /product and determines action to take; creates Credit Memos and Debit Memos in ERP; produces end - of - month reports for defective products returned; covers receptionist duties as needed; performs Receiving duties when needed; notifies appropriate departments on the arrival of deliveries; alerts Purchasing Department when supplies are low.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Confer with customers by telephone and in person to provide information about products and services, take or enter return authorization numbers, or obtain details of complaints Keep records of customer interactions or transactions, reco r ding details of inquiries, complaints, or comments , as well as actions taken Check to ensure that appropriate changes were made to resolve customers’ problems Refer unresolved customer grievances to designated depart ments for further investigation Review insurance policy terms to determine whether a particu lar loss is covered by warranty Contact customers to respond to inquiries or to notify them of return authorization res ults or any planned adjustments Resolve customers’ service or order complaints by performing activities such as exchanging merchandise, returning product, or adjusting accounts Compare disputed merchandise with original requisitions and information from invoices and prep are invoices for returned goods Obtain and examine all relevant information to assess validity of complaints a nd to determine possible causes Examine shipment contents and compare with records such as manifests, invoice s, or orders to verify accuracy Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools or postage meter Determine shipping methods, routes, or ra tes for materials to be shipped Perform misce llaneous job-duties as assigned
SKILLS & ABILITIES:
Time Management Customer service Effective interper sonal and communication skills Calm and patient demeanor Knowledge of basic accounting
Commitment to company values Computer proficiency Follow detailed instructions and procedures Work quickly and efficiently Phone Skills Conflict Resolution
Minimum of 2 years' of customer service experience in a warehouse environment
Customer service experience with action sports manufacturer a plus
High school diploma required; Bachelor’s degree preferred.
DYE PRECISION, INC. is an amazing and exciting place to work. We offer health and dental benefits, paid time off, company events, discounts on DYE products, and a casual dress code. If you’ve got the background and qualifications we’re looking for, and the attitude to succeed, we’d love to hear from you.
HOW TO APPLY :
Applicants must have strong ability to work in a fast paced, quality oriented environment. Personal organization, good interperson al skills and professional behavior in required. For immediate consideration, please email your resume/job experience and reference Customer Service Representative in the subject line. This position is located in the Scripps/Poway area of San Diego and relocation is not provided.
NO PHONE CALLS PLEASE!